Terms and Conditions

𝖷𝗇𝗒𝗋𝗏𝖾𝗅𝗄™ — Clear Shopping Terms. Freedom to Dress Your Way.

Welcome to the official online store of 𝖷𝗇𝗒𝗋𝗏𝖾𝗅𝗄™.

We offer clothing inspired by activewear, outdoor fashion, and modern streetwear, including casual athletic tops, outdoor-inspired jackets, relaxed cargo pants, and other everyday wardrobe essentials.

These Terms and Conditions explain important rights, responsibilities, and transaction arrangements associated with shopping on our website.

They apply to customers who browse products, place orders, or purchase merchandise through https://xnyrvelk.com.

By using our website or completing a purchase, you agree to comply with these Terms and Conditions and other applicable store policies, to the extent permitted by law.

01 / Business Operator

𝖷𝗇𝗒𝗋𝗏𝖾𝗅𝗄™ is owned and operated by Guangzhou Qilei Trading Co., Ltd.

The company is responsible for website operations, merchandise sales management, order processing, and related customer service activities.

Our trade name is 𝖷𝗇𝗒𝗋𝗏𝖾𝗅𝗄™, and our official website is https://xnyrvelk.com.

The relationship between the brand and its legal business operator is as follows:

𝖷𝗇𝗒𝗋𝗏𝖾𝗅𝗄™ is owned and operated by Guangzhou Qilei Trading Co., Ltd.

Our complete business address, owner information, telephone number, customer support email, and service hours are published on our About Us and Contact Us pages.

02 / Product Information & Representation

We aim to provide accurate product photographs, descriptions, pricing, and available sizing information to help customers understand the design and characteristics of our clothing.

Our main product categories include:

• Active Tops: Casual athletic long-sleeve tops, colorblock shirts, faux-layered styles, and vintage-inspired graphic tees.

• Outdoor Jackets: Fleece-inspired jackets, lightweight hooded puffers, colorblock outerwear, and stand-collar zip-up jackets.

• Relaxed & Utility Pants: Wide-leg trousers, subtle flared pants, workwear-inspired cargo pants, and casual athletic bottoms.

We make reasonable efforts to keep product descriptions, images, specifications, and prices accurate.

However, minor differences in color or appearance may occur due to photography, lighting, screen settings, or normal production variations.

Sizes, fabrics, and fit characteristics may vary by style. Please review the individual product details and available sizing information before purchasing.

Specialized waterproofing, wind resistance, quick-drying performance, or other technical properties should not be assumed solely from a garment's appearance unless supported by the relevant product information.

If an item you receive is materially different from your order or its product description, we will address the issue in accordance with applicable after-sales policies and consumer protection laws.

03 / Product Pricing & Availability

Product prices are determined by the information displayed on the relevant product page and during checkout.

Prices on our US-facing website are generally displayed in US dollars (USD).

Unless expressly stated otherwise, listed product prices may not include shipping charges, applicable taxes, or international import fees.

You can review applicable charges and your final order total before completing payment.

Product availability may change due to sales activity, inventory updates, and fulfillment arrangements.

If an item becomes unavailable after you place an order, we will contact you as appropriate to explain the available options.

If a paid item cannot ultimately be supplied, you may choose an applicable alternative arrangement or receive a refund for the unfulfilled item.

We will not unreasonably require customers to bear losses caused by errors in our inventory information.

04 / Order Placement & Acceptance

When you select merchandise and submit an order through our website, you are making an offer to purchase the selected items.

Orders are subject to necessary payment verification, inventory confirmation, and order processing procedures.

An automated acknowledgment that an order has been received does not necessarily mean every fulfillment step has been completed.

We process valid orders that meet applicable transaction requirements according to our published procedures.

Additional review may be necessary if:

• Payment fails or transaction information appears irregular.

• Selected merchandise is unavailable.

• Shipping details are incomplete or clearly inaccurate.

• There is a reasonable risk of fraud or unauthorized payment activity.

• The transaction may violate applicable law.

If an order cannot be accepted or fulfilled, we will provide an appropriate explanation based on the circumstances.

Any payment actually collected for an order that cannot be fulfilled, where there is no lawful basis to retain the funds, will be returned through the applicable refund process.

We will not arbitrarily cancel an order merely because a customer makes a reasonable inquiry or exercises a lawful consumer right.

05 / Payments & Transaction Security

Available payment methods are those displayed during checkout.

Certain payment options may be restricted by payment providers, card issuers, customer locations, or transaction details.

Before completing a purchase, please verify:

• Product styles, colors, and sizes

• Item quantities

• Recipient name and shipping address

• Product prices and applicable shipping charges

• Taxes and other clearly disclosed fees

• Final order total

Payments may be processed by relevant third-party payment service providers.

We do not require customers to complete ordinary purchases through unauthorized personal transfers, nor do we request full payment card numbers, payment passwords, or one-time verification codes through regular customer support emails.

For additional information about payment procedures, transaction irregularities, and security practices, please review our Payment & Security page.

06 / Order Changes & Cancellations

If you need to change an item, update shipping information, or request an order cancellation, please contact our customer support team as soon as possible.

Whether a modification or cancellation can be completed depends on the actual order status and applicable cancellation rules.

If the order has not entered the shipping process, we will review whether the request can be accommodated.

Orders that have already shipped or been handed over to a carrier may no longer be eligible for direct changes or cancellation.

For orders that are successfully canceled and qualify for a refund, the applicable amount will be returned according to our published refund procedures.

We do not impose unreasonably high cancellation charges on ordinary, legitimate requests or use unreasonable conditions to deprive customers of rights provided by applicable law.

If an order has already shipped, customers may still review the Return & Refund Policy for available return options.

07 / Order Processing & International Shipping

Orders placed with 𝖷𝗇𝗒𝗋𝗏𝖾𝗅𝗄™ are shipped from warehouses or partner fulfillment facilities located in China.

Our standard shipping arrangements, as described in our Shipping Policy, are as follows:

Order Processing

Orders are typically processed within 2–5 business days after payment confirmation.

Estimated US Shipping Transit Time

Shipping to the United States generally takes 10–20 business days after dispatch.

Estimated Total US Delivery Time

Under normal processing and transit conditions, the estimated total timeframe is 12–25 business days from payment confirmation.

These timeframes are estimates rather than unconditional delivery guarantees.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Shipping Destinations

Available destinations are determined by our supported shipping zones and the delivery options provided at checkout.

Actual delivery times may vary due to weather, customs procedures, carrier delays, or other transportation circumstances.

We will provide reasonable assistance with shipping inquiries and delivery issues based on the circumstances.

For complete information, please review our Shipping Policy.

08 / Import Duties & International Charges

Because our products are shipped from warehouses or partner fulfillment facilities in China, international orders may be subject to customs procedures and import charges in the destination country.

Customers are responsible for applicable import duties, import taxes, and related customs clearance fees.

These charges are generally determined by the relevant customs authorities, tax agencies, or customs clearance providers.

Unless a particular import charge has been expressly collected or included at checkout, the recipient may be required to pay it separately during import processing.

We disclose the applicable responsibility for import charges before purchase and do not require customers to pay the same charges twice when they have already been collected.

Charges that are legally the merchant's responsibility will not automatically be transferred to customers under these Terms.

For additional details, please review our Shipping Policy.

09 / Delivery Responsibilities & Shipping Issues

Customers are responsible for providing complete and accurate shipping details when placing an order.

If you need to update your address, please contact us promptly.

Address changes may be restricted once an order has been handed over to the shipping carrier.

If a package is delayed, damaged, lost, or marked as delivered but not received, you may submit a reasonable inquiry or after-sales request.

We will review order records, carrier information, and other relevant details.

Handing a package over to a carrier does not automatically eliminate our legal responsibilities.

For verified cases involving damaged merchandise, incorrect items, lost shipments, or other issues for which we are responsible, we will provide an appropriate resolution according to applicable law and relevant policies.

Customers will not be required to bear unreasonable additional costs arising from our errors.

10 / Returns, Exchanges & Refunds

We want customers to have access to appropriate assistance when merchandise arrives and does not meet their expectations or has a problem.

Return requests may involve circumstances such as:

• Incorrect sizing

• A change in personal preference

• Receiving the wrong style, color, or size

• Damaged or defective merchandise

• Items that materially differ from the order or product description

Return windows, eligibility requirements, application procedures, return shipping responsibilities, and refund processing times are governed by our published Return & Refund Policy.

Please obtain the applicable return instructions before shipping merchandise back.

Our registered business address is not necessarily the designated return facility, and merchandise should not be sent there without authorization.

For verified issues caused by our error, we will provide an appropriate refund, replacement, or other reasonable solution in accordance with applicable law.

Nothing in these Terms limits return, refund, or other remedies that customers are entitled to under applicable law.

11 / Product Use & Care

Our clothing collections are primarily inspired by activewear, outdoor fashion, and modern streetwear.

Materials, construction, intended uses, and care requirements may vary between products.

Customers should follow the garment labels and any product-specific instructions for proper use and care.

For example:

• Graphic tees should be washed according to their applicable care labels.

• Fleece-inspired jackets should be cared for according to their actual fabric requirements.

• Hooded puffers should be washed and dried according to garment-specific instructions.

• Utility and casual pants should be maintained according to their fabric properties.

Unless expressly stated and supported by relevant product information, ordinary outdoor-inspired clothing should not be relied upon for specialized protection in extreme environments or hazardous activities.

This section does not remove our obligations concerning product quality, accurate descriptions, or legally required product responsibility.

12 / Website Content & Intellectual Property

Our website may contain brand names, original text, page designs, product presentation materials, trademarks, and other content protected by applicable intellectual property laws.

Rights in such content belong to their respective lawful owners.

Protected website materials may not be copied, misappropriated, sold, or commercially exploited in violation of applicable law or without permission from the relevant rights holder.

Customers may access and use website information for normal browsing, product comparison, and personal shopping purposes.

We respect the intellectual property rights of third parties, including rights in trademarks, photographs, written materials, and other protected content.

If you believe that material on our website may infringe your intellectual property rights, please contact us through our official customer support channels and provide relevant details and supporting information.

13 / Acceptable Website Use

By using our website, you agree to comply with applicable laws and reasonable website usage requirements.

Prohibited activities include:

• Making purchases with unauthorized payment information

• Intentionally submitting false or misleading order information

• Using malicious software to interfere with website operations

• Accessing another user's account or personal information without authorization

• Using the website for unlawful, fraudulent, or rights-infringing activities

• Misusing protected website content in violation of applicable law

If we identify unlawful conduct, security threats, or serious violations of applicable website rules, we may take reasonable and legally permitted measures, including investigating transactions or restricting relevant access.

Such measures will not be used to unreasonably interfere with legitimate consumer rights.

14 / Third-Party Services & External Links

To support our online shopping services, we may use third-party platforms and providers, including:

• Payment processing services

• Shipping carriers and fulfillment partners

• Website hosting and technical services

• Customer support tools

• Other shopping-related services actually enabled on our website

These services may maintain separate terms and privacy practices according to their respective roles.

Our website may also contain links to external websites.

Customers should review the applicable policies when using independent third-party services.

The involvement of a third-party provider does not automatically relieve us of our legal responsibilities concerning order fulfillment, refunds, or applicable consumer protection obligations.

15 / Privacy & Personal Information

When processing orders, arranging deliveries, or providing customer support, we may need to collect personal information reasonably necessary for the transaction.

Such information may include names, email addresses, shipping details, order records, and relevant customer communications.

We process personal information in accordance with applicable laws and our published Privacy Policy.

Customers who wish to learn more about our information practices or exercise applicable privacy rights should review the relevant sections of our Privacy Policy.

16 / Liability & Consumer Protection

We make reasonable efforts to provide accurate product information, functional website services, and appropriate order support.

However, website technology, international shipping, and other service arrangements may be affected by circumstances beyond complete predictability.

To the extent permitted by applicable law, liability will be determined according to the relevant facts, contractual obligations, and legal requirements.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including applicable consumer protection obligations, product liability, willful misconduct, or other mandatory legal responsibilities.

We will not use broad disclaimers to shift all responsibility for merchant errors onto customers.

If any provision of these Terms conflicts with mandatory consumer protection law, the applicable legal requirement will control.

17 / Applicable Law & Dispute Resolution

Issues arising from transactions through our website will be handled according to the circumstances, applicable contractual principles, and laws with relevant jurisdiction.

If you have a concern involving merchandise, order charges, shipping, or refunds, we encourage you to contact our customer support team first so we can review the issue and attempt a reasonable resolution.

You may also seek available remedies through payment providers, consumer protection agencies, regulatory authorities, or competent dispute resolution bodies in accordance with applicable law.

These Terms do not require consumers to waive mandatory legal protections or impose an arbitration requirement that has not been expressly and validly agreed upon.

18 / Changes to These Terms

We may reasonably update these Terms and Conditions to reflect changes in merchandise operations, website features, service procedures, or applicable legal requirements.

Updated Terms will be published on our website, with additional notice when required by law.

Unless permitted by law or otherwise lawfully agreed, updates will not automatically alter the essential transaction terms of an order that has already been accepted.

Customers may review this page for the currently published Terms.

19 / Customer Support & Related Policies

If you have questions about merchandise purchases, order confirmation, payments, international shipping, import duties, returns, refunds, or these Terms and Conditions, please contact us through the official support channels listed on our website.

For order-related inquiries, we recommend providing your order number and a brief explanation of the concern.

You can also review the following pages for more information:

• Contact Us

• FAQ

• Payment & Security

• Shipping Policy

• Return & Refund Policy

• Privacy Policy

• Terms of Use

Complete business information, including our legal company name, business address, owner, customer support email, telephone number, and service hours, is available on our About Us and Contact Us pages.

𝖷𝗇𝗒𝗋𝗏𝖾𝗅𝗄™ — Clear Terms. Everyday Freedom.

Sporty style belongs in everyday life, and clear shopping terms should be part of a positive online shopping experience.

From finding clothing that fits your personal style to understanding orders, international shipping, and after-sales service, we want you to have access to the information you need.

Choose your style freely. Understand every purchase. Move forward with confidence.