Return & Refund Policy

𝖷𝗇𝗒𝗋𝗏𝖾𝗅𝗄™ — Find Your Fit. Shop with Peace of Mind.

Thank you for shopping with 𝖷𝗇𝗒𝗋𝗏𝖾𝗅𝗄™.

We want every customer to find clothing that fits their lifestyle and personal style. Whether you've purchased a fitted activewear top, an outdoor-inspired jacket, or a pair of relaxed cargo pants, we understand that the fit, appearance, or feel of an item may not always match your expectations.

To help you understand your options after receiving an order, this policy explains our return eligibility requirements, return shipping responsibilities, refund procedures, exchanges, and order cancellations.

This Return & Refund Policy applies to purchases made through https://xnyrvelk.com.

01 / Return Window

You may request a return for an eligible item within 14 calendar days after delivery.

Return requests must be submitted through our official customer support channels within this period.

Calendar days include weekends and public holidays.

If your order contains multiple items delivered separately, the return window for each item begins on its actual delivery date.

We recommend inspecting your order promptly after delivery to confirm:

• The correct style and color were received.

• The size matches your order.

• The merchandise and included accessories are complete.

• There is no visible damage, defect, or other issue.

Important:

The 14-calendar-day return window is the deadline for submitting your return request. It does not mean the return package must complete its entire shipping journey within those 14 days.

Please submit your request within the applicable period and follow the return instructions provided after your request is reviewed.

For defective, incorrect, or otherwise nonconforming merchandise, this standard return window does not limit any remedies available under applicable consumer protection law.

02 / Return Eligibility Requirements

For returns requested because of sizing concerns, a change of mind, or other reasons unrelated to product defects or our fulfillment errors, items must generally meet the following conditions:

• The item remains in its original condition.

• The merchandise has not been washed, altered, or intentionally damaged.

• There are no obvious signs of wear beyond reasonable try-on.

• Original tags, labels, and included accessories remain intact.

• Original packaging and accompanying materials have been reasonably preserved.

• The return request is submitted within 14 calendar days after delivery.

• An order number or other valid proof of purchase is available.

Reasonable Try-On Is Allowed

We understand that clothing often needs to be tried on to check sizing, length, fit, and overall appearance.

Customers may try on items indoors for a reasonable period to evaluate their basic fit and appearance.

For example, you may try on an activewear top to check the shoulders and length, or a pair of cargo pants to evaluate the waist, inseam, and overall silhouette.

A reasonable try-on does not automatically make an item ineligible for return.

However, for preference-based returns, merchandise showing noticeable stains, odors, excessive wear, washing, alterations, or other use beyond reasonable inspection may not qualify under our standard return conditions.

Items that arrive defective, incorrect, or materially different from their descriptions will be reviewed separately in accordance with the circumstances and applicable law.

03 / Return Guidelines by Clothing Category

𝖷𝗇𝗒𝗋𝗏𝖾𝗅𝗄™ offers activewear-inspired, outdoor-style, and modern streetwear clothing.

Because fabrics, cuts, and garment construction vary, return inspections will take the characteristics of the individual item into account.

Active Tops

This collection includes fitted athletic-inspired long-sleeve tops, colorblock shirts, faux-layered tees, and vintage graphic styles.

For preference-based returns, items should remain clean and unwashed, without noticeable stretching, stains, odors, or damage to printed designs.

Reasonable indoor try-on to check sizing and fit is permitted.

Outdoor Jackets

This collection includes fleece-inspired jackets, lightweight hooded puffers, cropped colorblock jackets, and stand-collar zip-up outerwear.

Returned items should reasonably retain their original condition and included accessories.

Zippers, hoods, collars, linings, and other construction details may be inspected according to the item's actual condition.

Normal examination of a jacket's appearance, measurements, and basic fit will not automatically be treated as unreasonable use.

Relaxed & Utility Pants

This collection includes wide-leg trousers, subtle flared pants, utility-inspired styles, and relaxed athletic bottoms.

Customers may reasonably try on pants to evaluate waist measurements, hip fit, inseam length, and overall silhouette.

For preference-based returns, pants should remain unwashed and unaltered, without hemming, excessive wear, or intentional damage.

These conditions primarily apply to standard preference-based returns and do not remove legal remedies for defective or nonconforming products.

04 / How to Request a Return

To request a return, please contact our customer support team within 14 calendar days after delivery.

Return Request Email: service@xnyrvelk.com

Please include:

1. Your order number.

2. The email address used when placing the order.

3. The name and quantity of the item you wish to return.

4. The reason for your return.

5. Relevant photos or supporting information, where applicable.

For sizing concerns or changes in personal preference, a brief explanation is generally sufficient.

If your item arrived damaged, defective, incorrect, or materially different from its description, please include clear photos when possible so we can better understand the issue.

We will review your request based on the order details, merchandise condition, and applicable return requirements.

Our team will then explain the appropriate next steps.

Please obtain return instructions before shipping merchandise back.

05 / Return Address & Shipping Instructions

𝖷𝗇𝗒𝗋𝗏𝖾𝗅𝗄™ fulfills orders through warehouses or partner fulfillment facilities located in China.

The designated return facility may be different from the original shipping location or our registered business address.

Do not send returns directly to our registered business address without prior authorization.

Once your return request has been approved, our customer support team will provide the appropriate return address and instructions.

These instructions may include:

• The designated return destination.

• Order information to include with the package.

• Packaging and shipping requirements.

• Applicable carrier or shipping guidelines.

• Tracking information and shipping records to retain.

If international return shipping is required, the relevant arrangements and responsibilities will be handled according to this policy and the return instructions provided.

We recommend keeping your return shipping receipt and tracking details for reference.

The actual return destination will be provided after your request is approved. Our registered business address should not be assumed to be the return warehouse.

Where a customer has legal rights to a refund or another remedy, we will consider the circumstances reasonably and will not automatically reject a valid legal claim solely because of a minor procedural issue.

06 / Preference-Based Returns & Return Shipping Costs

Preference-based returns generally include:

• An item not fitting as expected.

• Changing your mind after purchase.

• A change in personal preference regarding color or styling.

• Deciding that you no longer need the item.

• Other reasons unrelated to a product defect or our fulfillment error.

For eligible preference-based returns:

Customers are responsible for return shipping costs.

You will need to follow the approved return instructions and pay the applicable cost of shipping the item to the designated return destination.

Actual return shipping charges may depend on the destination, package weight, shipping method, and carrier rates.

If the merchandise must be returned internationally, please review the relevant international shipping charges and requirements before sending the package.

We do not impose undisclosed or unreasonably high additional charges during the return process.

Original Shipping Charges

For preference-based returns, the original shipping fee paid with the order is non-refundable, except where otherwise required by applicable law.

If a shipping charge must be refunded under applicable law, we will follow that legal requirement.

07 / Damaged, Defective, or Incorrect Items

Please contact our customer support team if your order arrives with any of the following issues:

• Merchandise damaged upon delivery.

• Noticeable manufacturing or quality defects.

• An incorrect product style.

• A size or color different from what you ordered.

• Missing essential accessories that should have been included.

• Merchandise that materially differs from its product description.

For example, if you ordered a particular activewear top but received a different item, or your outdoor jacket arrives with a visibly damaged zipper, you may submit a product issue request.

Please provide your order number, product name, a description of the issue, and relevant photos when possible.

We will review the information and provide an appropriate resolution based on the circumstances. Available solutions may include:

• Sending the correct item.

• Providing an appropriate replacement.

• Issuing an eligible partial or full refund.

• Offering another reasonable solution suited to the problem.

For verified defects, incorrect merchandise, or fulfillment errors caused by us, customers will not be required to pay the reasonable and necessary return shipping costs resulting from those issues.

If the correct merchandise needs to be shipped again, we will not require customers to bear unreasonable additional delivery costs arising from our error.

Standard preference-based return requirements do not restrict legal remedies available for defective or nonconforming merchandise.

08 / Exchanges

For standard exchanges requested because of sizing, color, or personal preference, 𝖷𝗇𝗒𝗋𝗏𝖾𝗅𝗄™ follows a return-and-repurchase process.

If you would like a different size, color, or style, you may submit a return request under this policy.

Once the original item qualifies for return and the applicable refund has been processed, you may place a new order for your preferred item.

Please note:

• Availability may differ from your original purchase.

• Prices are based on the product price displayed when you place your new order.

• Shipping charges for a new order are calculated at checkout.

• New orders are subject to our standard order processing and shipping procedures.

For verified incorrect shipments or defective products, we will provide an appropriate corrective solution based on our responsibility for the issue.

Customers will not be required to cover unreasonable costs resulting from our errors.

09 / Refund Review & Processing Time

Once a returned item reaches the designated return facility, we will conduct the necessary inspection based on the return reason and the item's actual condition.

For merchandise that meets our return requirements and passes inspection:

We will initiate the approved refund within 5–10 business days after the returned item has been received and successfully inspected.

Business days exclude weekends and applicable public holidays.

Refunds will generally be issued to the original payment method.

If the original payment method cannot receive the refund, we will determine an appropriate alternative in accordance with the payment provider's procedures and applicable law.

When Will the Refund Appear?

Please note that initiating a refund and receiving the funds in your account are separate stages.

Your bank, card issuer, or payment provider may require additional time to post the refund.

Actual posting times may therefore vary depending on the payment method and financial institution.

For approved refunds that do not require the item to be returned, we will explain the applicable refund arrangements based on the circumstances and will not unnecessarily delay processing while waiting for a return package that is not required.

If you experience an issue with a refund, please contact us with your order number and any relevant refund reference details.

10 / Refund Amounts & Original Shipping Fees

The amount refunded depends on the reason for the return, the condition of the merchandise, the original payment record, and applicable law.

Preference-Based Returns

For eligible preference-based returns:

• The eligible merchandise amount will be refunded according to the applicable return requirements.

• Customers are responsible for return shipping costs.

• Original shipping charges are non-refundable, except where required by applicable law.

Product Defects or Our Fulfillment Errors

For verified issues caused by us, we will provide an appropriate remedy in accordance with applicable law and the specific circumstances.

Where a refund of the merchandise price, original shipping charges, or reasonable necessary return shipping costs is required, we will handle those amounts accordingly.

Partial Returns

If an order contains several items and you return only some of them, the refund will be calculated based on the eligible returned merchandise and the actual order details.

Where order discounts, promotional prices, or other disclosed conditions apply, the refund amount will be determined reasonably under the applicable rules.

Any refund deduction must have a reasonable basis and comply with applicable law.

11 / Order Cancellations & Refunds

If you wish to cancel an order, please contact our customer support team before the order has shipped.

Whether an order can be canceled depends on its actual processing status.

Orders are typically processed within 2–5 business days after payment confirmation. If you submit a cancellation request during this period, we will review whether the order can still be canceled based on its fulfillment progress.

Please note:

• Submitting a cancellation request does not automatically mean the order has been canceled.

• An order that has not shipped is still subject to confirmation of cancellation eligibility.

• Orders that have already shipped may no longer be eligible for direct cancellation.

• If an order is successfully canceled, eligible payments will be refunded according to the applicable refund procedures.

If your order has already shipped, you may still request an eligible return after delivery under this policy.

We do not impose unreasonably high cancellation fees on ordinary, legitimate cancellation requests.

If an order cannot be fulfilled because of unavailable merchandise or another circumstance for which we are responsible, we will inform you as appropriate and refund amounts legally owed for the unfulfilled merchandise.

12 / Items That May Not Qualify for Standard Returns

To the extent permitted by applicable law, the following circumstances may make an item ineligible for a standard preference-based return:

• A return request submitted more than 14 calendar days after delivery.

• Obvious signs of wear beyond reasonable try-on.

• Merchandise that has been washed or intentionally altered.

• Damage caused by improper use.

• Items that have been tailored, hemmed, or otherwise modified.

• Missing essential accessories that materially affect inspection or resale.

• Special product categories with return restrictions that were clearly disclosed before purchase and are permitted by law.

Eligibility will be evaluated based on the merchandise condition, order records, and applicable legal requirements.

For defects, material differences from product descriptions, incorrect shipments, or other legally protected claims, standard preference-based return restrictions will not automatically eliminate your available remedies.

13 / After-Sales Disputes & Special Circumstances

If you disagree with a return eligibility decision, inspection result, refund amount, or proposed resolution, you may contact our customer support team for further review.

Depending on the issue, we may consider:

• Order and payment records.

• Original product information.

• Product photographs and relevant descriptions.

• Shipping and return tracking information.

• Merchandise inspection findings.

• Applicable return policies and consumer protection requirements.

We will not automatically reject an after-sales request simply because a customer raises a reasonable concern or disputes an initial decision.

For disputed product issues, we will evaluate the available information and explain the outcome as appropriate.

If the issue involves a payment dispute, you may also use the procedures available through your card issuer, payment provider, or applicable law.

Nothing in this policy limits other remedies available to consumers under applicable law.

14 / Returns & Refunds Customer Support

If you would like to request a return, check your eligibility, follow up on a refund, or ask a question about your merchandise, please contact our official customer support team.

Returns & Refunds Email: service@xnyrvelk.com

To help us assist you, please include:

• Your order number.

• The email address used for the purchase.

• The product name and relevant options.

• The reason for your return or refund request.

• Relevant product photographs, when applicable.

• Return tracking information, if available.

We will review your request based on the order information and the circumstances of the issue.

For our complete business information, legal company name, registered address, owner details, telephone number, and customer service hours, please visit our Contact Us page.

𝖷𝗇𝗒𝗋𝗏𝖾𝗅𝗄™ — Find Your Fit. Shop with Peace of Mind.

From choosing an activewear top for everyday movement to finding an outdoor-inspired jacket or relaxed cargo pants, we understand that fit, comfort, and personal style mean something different to everyone.

Through reasonable try-on conditions, a clear 14-day return request window, transparent shipping responsibilities, and straightforward refund procedures, we aim to make your options after purchase easier to understand.

Find your fit. Express your style. Know your options.